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1. When should I expect to receive my order?
Our products are custom made to order and may take up to 5-7 business days to process before they ship (although, most orders ship on average, within 3-5 business days). Orders are shipped via USPS (with tracking, for your convenience). You will receive an email with tracking information once your order has processed and shipped. Our priority and ultimate goal is to print and ship each order as quickly as possible!
(Although rare, during holidays or times of high demand, orders may take up to 14 business days to ship.)
2. What brand of tees do you use?
Most of our products are printed on Bella+Canvas brand, unless noted in the product description. To offer variety of colors, we also use Next Level brand tees on occasion. All products used by A Meaningful Mess are high-quality and soft to the touch.
3. What method of printing do you use for your designs?
We primarily use heat transfer vinyl. All vinyl designs are produced in-house. We also use printed heat transfer paper for more complex graphic designs.
4. Will the designs fade?
Vinyl designs are quite durable and not prone to fading. To ensure longevity of your tees, please follow the care instructions sent with your order, or you can view on the "Care Instructions" page.
5. What forms of payment do you accept?
We accept PayPal as well as all major credit cards via our secure payment processing system.
6. Can I cancel/modify my order?
If your order has not gone into production, we will make every effort to accommodate your order modification (modifications may include a change in size or color of the SAME product or a correction to the mailing address) if you contact us right away. If your order has already been printed but not shipped, we will be unable to make any changes. Once an order has been processed and payment/confirmation received, it cannot be canceled/refunded.
7. My package shows delivered, but I did not receive it. Do you replace lost or missing packages?
Unfortunately, if orders are marked as delivered, we are unable to send a replacement package. Please ensure your address is correct when placing your order. We recommend contacting the post office and providing your tracking information for further assistance with lost or missing packages.
8. Do you offer returns, refunds or exchanges?
A Meaningful Mess is a small business that proudly prints and ships its products in-house by hand as orders are received. We do not have a warehouse or inventory of pre-printed products. Therefore, at this time we are unable to accept refunds. However, we will accept a product exchange in the unlikely event you receive a defective or faulty item. We will gladly replace it with the same item and size upon return of the defective product.
For your reference and convenience, we have provided detailed product descriptions and size charts on the product pages. Please review product information carefully prior to your purchase. If you are unsure of size or have any questions, please contact customer service at firstname.lastname@example.org and we will happily assist you!